Refund/Return Policy

Pendrex, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please check our refund and return policy below.

1. Eligibility for Returns  
You may request a return within 30 days of receiving your order.  

To be eligible, items must be:  
- Unused and in their original packaging  
- In the same condition as when received  

Custom or clearance items cannot be returned unless they are defective.  

2. Damaged or Defective Items  
If your item arrives damaged or defective:  
- Contact us immediately at support@pendrex.com or +44 7551369235.  
- Provide your order number and photos of the item and packaging.  

We will arrange a replacement or a full refund at no extra cost.  

3. Return Shipping  
If the return is due to our mistake (wrong or defective product), we cover return shipping.  

If you are returning for other reasons (like changing your mind), you are responsible for the return shipping costs.  

4. Refund Process  
Once we receive and inspect your return, we’ll email you to confirm approval.  

Approved refunds are processed within 5 to 7 business days to your original payment method (PayPal).  

5. Non-Returnable Items  
- Used, damaged (by the customer), or altered products  
- Items returned after the 30-day window  
- Gift cards or promotional items  

6. How to Start a Return  
To start a return, please contact us at:  
Pendrex  
Email: support@pendrex.com  
Phone: +44 7551369235  

We’ll help you through the return steps and provide the return address.