We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our store or make a purchase.

Information We Collect

When you shop with us, we may collect the following:

• Personal details: name, billing and shipping address, phone number, and email.

• Payment information: processed securely by our payment providers (we never store full card details).

• Order details: products purchased, delivery preferences, and transaction history.

• Technical data: your IP address, browser type, device information, and browsing activity on our site (via cookies).

How We Use Your Information

We only use your data to:

• Process and deliver your orders.

• Communicate with you about your purchase, returns, or customer support requests.

• Send you updates, promotions, or offers (only if you opt-in).

• Improve our website, services, and shopping experience.

• Meet legal, tax, and compliance obligations.

Sharing Your Information

We do not sell your personal information.
We may share limited data with trusted third parties only when necessary:

• Payment processors (PayPal).

• Shipping carriers (to deliver your order).

• Analytics and marketing services (to improve our store experience).
  All partners follow strict data protection standards.

Cookies & Tracking

Like most websites, we use cookies to:

• Keep your cart updated.

• Remember your preferences.

• Improve site performance.

• Measure traffic and trends.

You can adjust cookie settings anytime in your browser.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Request a copy of the information we hold about you.

• Opt out of marketing emails (unsubscribe anytime).

• Restrict or object to certain data uses.

For EU/EEA customers, we comply with the GDPR. For California residents, we comply with the CCPA.

Data Retention

We keep your information only as long as necessary for:

• Fulfilling your order.

• Handling returns/refunds.

• Meeting legal or accounting requirements.

Security

We use SSL encryption, secure servers, and industry-standard safeguards to protect your personal information.

Children’s Privacy

Our store is not directed at children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

Contact Us

If you have questions about how we handle your data, you can contact us:

Address: 58 Mostyn Road, Hazel Grove,
Stockport, SK7 5HT,United Kingdom  
Email: support@pendrex.com  
Phone: +44 7551369235