Frequently Asked Questions

1. Where do you ship?  
We currently ship only within the United Kingdom. International shipping is not available at this time.

2. How long will my order take to arrive?  
Orders usually process within 1 to 2 business days and arrive within 3 to 5 business days after dispatch.

3. How much does shipping cost?  
We charge a flat rate of $ 4.99 per order.  

4. What payment methods do you accept?  
We accept PayPal for secure and fast payments. You can also pay with your debit or credit card through PayPal checkout, even without an account.

5. How can I track my order?  
Once your order ships, you will receive a confirmation email. For updates, contact us at support@pendrex.com or +44 7551369235.

6. What is your return policy?  
If you receive a defective or damaged item, please contact us within 30 days of delivery at support@pendrex.com. We will guide you through the return or replacement process.  
 Refund/Return Policy

7. Do you offer custom or bulk orders?  
For bulk orders or special requests, please email us at support@pendrex.com with your requirements.

8. Are your pots and planters suitable for outdoor use?  
Yes, most of our products are designed for both indoor and outdoor use. Specific details are included in each product description.